Customer Care > Warranty

Warranty

We pride the reliability of our coolers. Engineers work tirelessly to not only develop new energy saving technology but ensure every cooler is quality control checked and checked again. All coolers come with a standard one year guarantee.  All our Caribbean customers enjoy the Excluss no quibble no small print warranty. If your cooler breaks, bring it back and we will fix it. It your cooler cant be fixed we will replace it. Simple.

All our coolers come with an optional extended three year warranty which includes all parts. For an optional $50 you can have total peace of mind. Our engineer will come to you and carry out a full service every year including all parts and replace filters. If your cooler fails, we come to you! No extra call out cost to you for a premium home maintenance service.

Warranty 1) We extend this limited warranty to the original buyer (first retail purchaser) and warrant that the product shall be free from manufacturer defects in workmanship and materials for 12 months from the date of purchase. 2) Warranty will come in with effect when the following conditions are met with: a) Warranty registration card duly filled received within 15 days from the date of purchase. b) Product is inspected and operations explained to you by our Authorized Service Provider (ASP) /Dealer/Distributor. 3) The company’s liability under the warranty will be limited only to motor, pump & louvers motors and also restricted to any such defect which occurs under conditions of normal operations and under proper use. Any part/s replaced by the company at its discretion shall be a functionally operative unit. 4) This warranty shall not apply to product. A. Which have not been purchased from authorised distributor through their network or company’s authorised retail outlets. B. Which have been altered / opened by any other personnel not authorized by Impco C. Incorrectly used in combination with any other substance or products. D. Which are used for commercial purpose. E. Which develops due to faulty care or maintenance and alterations to product or its parts. F. Which is subjected to electrical supply for which the product is not designed. 5) For units installed beyond the municipal limits of towns and cities covered by the authorized service partners/dealer network, all expenses incurred in deputing of service personnel/technicians towards conveyance and other incidentals, etc. will be borne by the customer. 6) While the company will make every effort to carry out the repairs at the earliest, it however is made expressly clear that the company is under no obligation to do so in a specified period of time. 7) This warranty shall automatically terminate on the expiry of the warranty period of 12 months from the date of purchase even if the product may not be used for any time during the warranty period for any reason whatsoever. 8) External plastic parts are not covered by any warranty. 9) The company shall not be liable in any case for any loss or damage caused to any property, death or disability caused to any human life arising out of fire, electrical fault, shor circuit, accidental handling or any kind of natural calamity. As such the company’s liability is limited to the cost of the spare parts of the said products only. 10) Change of the address of the customer must be intimated to the company without which the warranty shall not be operational. 11) Due to ongoing research and development, the company holds the right to modify the product without any prior notice or obligation to buyers. 12) Purchaser should retain the purchase bill as evidence of the date of purchase. 13) During the warranty customer is not entitled for any exchange of product or refund of money.

Customer Care